Meet the team
Matthew Doyle, Managing Director of Pension Quality Mark Ltd. Matthew joined PQM in March 2016. Before that he was the Commercial Director for the engagement business at Hermes Investment Management where he managed the strategy and growth of the business.
Prior to this Matthew held Chief Operating Officer roles at Latham & Watkins where he was responsible for growing the global English Law practice, and McGrathNicol where he was responsible for the delivery of quality professional services to Global clients in the financial services sector.
Matthew is a trustee of The Adolescent and Children's Trust (TACT).
Matthew has an MBA from HEC, Paris.
Jacqueline Shoard is the PQM's Administration Executive, responsible for processing new applications and renewals, liaising with PQM holders, updating the website and social media, fulfilling orders for certificates and trophies, and various other support tasks. Jacqueline has previously worked in administration and customer advice roles in Higher Education, the charity sector and for professional associations.
Rosy Anand is on the PQM Assessor Panel, ensuring that applications are assessed fairly against the Standards. She has worked for 20 years in financial services industry, with extensive experience in the pensions industry. Rosy was previously with Legal and General as Marketing and E Commerce Director for Workplace savings, managing defined contributions pensions and award winning auto enrolment propositions, a position she held for over five years. Rosy has had roles in global corporates such as AIG, Barclays and Zurich, and has experience in proposition development, digital platforms, marketing communications and workplace member engagement. She has master's degree in sociology and marketing & sales management, and is a trustee for Phyllis Tuckwell Hospice.
Nick Hurman is on the PQM Assessor Panel , ensuring that applications are assessed fairly against the Standards. Nick has worked in financial services for over 35 years and has experience running pension companies and administrators, financial adviser businesses and working with financial regulators. He has also been the trustee of a pension scheme. Nick currently runs his own consultancy business specialising in strategy and research projects which explore how consumers fare when engaging with financial services products and markets. In his career he has worked with major firms such as Price Waterhouse, AEGON, Legal and General, AMP and SAGA. He is a fellow of the Chartered Insurance Institute and holds an MBA from Cass Business School in London.
James Redgrave is on the PQM Assessor Panel , ensuring that applications are assessed fairly against the Standards. He is an experienced provider of distribution-focused research and market intelligence consultancy services to Europe's largest institutional asset managers. Financial journalist, having covered retirement, institutional investment and retail financial services for specialist financial publishers, including the Financial Times Group.
28/11/2017 - Aon MasterTrust awarded PQM Ready read more
07/11/2017 - Aviva Master Trust awarded PQM Ready read more
T: 020 7601 1770
We are delighted to support any initiative that recognises the value and importance of employee communications. The Pension Quality Mark does just that and we are excited to be involved. We look forward to having more of our clients having their communication programmes recognised by the Pension Quality Mark and to promote the required standard amongst our other clients going forward.
Nigel Ferrier - Executive Chairman, Ferrier Pearce