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Meet the team

The PQM team is staffed as follows:

Matthew Doyle joined Pension Quality Mark Ltd (PQM) in March 2016. Before joining the PQM he was the Commercial Director for the engagement business at Hermes Investment Management where he managed the strategy and growth of the business.

Prior to this Matthew held Chief Operating Officer roles at Latham & Watkins where he was responsible for growing the global English Law practice, and McGrathNicol where he was responsible for the delivery of quality professional services to Global clients in the financial services sector.

Matthew is a trustee of The Adolescent and Children's Trust (TACT). Matthew has an MBA from HEC, Paris.


Tracey Dawson is the PQM's Policy & Assessment Manager. She ensures that the Standards remain up to date and relevant as well as assessing all PQM applications and renewals. Tracey is the first point of contact for any technical queries relating to the Standards.

Tracey is a Fellow of the Pensions Management Institute, holds the PMI's automatic enrolment diploma as well as a diploma in plain English and is a volunteer adviser with the Pensions Advisory Service.  She is currently in the third year of a professional doctorate, researching pensions communications.


Jacqueline Shoard is the PQM's Administration Executive, responsible for processing new applications and renewals, liaising with PQM holders, updating the website and social media, fulfilling orders for certificates and trophies, and various other support tasks. Jacqueline has previously worked in administration and customer advice roles in Higher Education, the charity sector and for professional associations.

Latest news

28/02/2017 - Sir Steve Webb and Gregg McClymont join the Pension Quality Mark Board read more

01/01/2017 - PQM Distinction read more

Contact us

T: 020 7601 1770
E: info@pensionqualitymark.org.uk

We welcome the launch of the Pension Quality Mark especially as it recognises the need for employers to give clear information and support to their pension scheme members as they approach retirement.
Andrew Harrop - Head of Public Policy at Age Concern and Help the Aged