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Meet the team

Jacqueline Shoard 

is the Administration Executive for the Pension Quality Mark, and the main point of contact for PQM applicants and holders. Jackie undertakes the initial PQM assessments and can offer advice and assistance on your application, as well as help with general enquiries. She also looks after the PQM website, newsletter and social media. Jackie has previously worked in administration and customer advice roles in Higher Education, the charity sector and for professional associations.

Rosy Anand and Nick Hurman are external independent assessors who review applications and ensure that applications are assessed fairly against the PQM Standards.   

Nick Hurman  has worked in financial services for over 35 years and has experience running pension companies and administrators, financial adviser businesses and working with financial regulators. He has also been the trustee of a pension scheme. Nick currently runs his own consultancy business specialising strategy and research projects which explore how consumers fare when engaging with financial services products and markets. In his career he has worked with major firms such as Price Waterhouse, AEGON, Legal and General, AMP and SAGA. He is a fellow of the Chartered Insurance Institute and holds an MBA from Cass Business School in London.                                                                                                                                                                                                                                                                                                                                

Rosy Anand has worked for 20 years in financial services industry. She has extensive experience of working in the pensions industry. Rosy was previously with Legal and General as Marketing and E Commerce Director for Workplace savings, managing defined contributions pensions and award winning auto enrolment propositions, a position she held for over six years. Her experience ranges from proposition development, digital platforms, marketing communications and member engagement at workplace. Rosy has held range of roles for global corporates such as AIG, Barclays and Zurich. She is also the Chair of industry Gold Standard Awards and judge for the Women in Investment awards.

Contact us

T: 020 7601 1736

Latest news


07/10/2020 - The Children's Society - the value of PQM read more

We welcome the launch of the Pension Quality Mark especially as it recognises the need for employers to give clear information and support to their pension scheme members as they approach retirement.
Andrew Harrop - Head of Public Policy at Age Concern and Help the Aged