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Meet the team

Jacqueline Shoard joined the PLSA in 2015. She is the Administration Executive for the Pension Quality Mark, responsible for processing new applications and renewals, assisting PQM holders and applicants, fulfilling orders and updating the website and social media.  Jackie has previously worked in administration and customer advice roles in Higher Education, the charity sector and for professional associations.

Rosy Anand, Nick Hurman and James Redgrave are external independent assessors who review applications and ensure that applications are assessed fairly against the PQM Standards.   

Nick Hurman  has worked in financial services for over 35 years and has experience running pension companies and administrators, financial adviser businesses and working with financial regulators. He has also been the trustee of a pension scheme. Nick currently runs his own consultancy business specialising strategy and research projects which explore how consumers fare when engaging with financial services products and markets. In his career he has worked with major firms such as Price Waterhouse, AEGON, Legal and General, AMP and SAGA. He is a fellow of the Chartered Insurance Institute and holds an MBA from Cass Business School in London.                                                                                                                                                                                                                                                                                                                                

Rosy Anand has worked for 20 years in financial services industry. She has extensive experience of working in the pensions industry. Rosy was previously with Legal and General as Marketing and E Commerce Director for Workplace savings, managing defined contributions pensions and award winning auto enrolment propositions, a position she held for over six years. Her experience ranges from proposition development, digital platforms, marketing communications and member engagement at workplace. Rosy has held range of roles for global corporates such as AIG, Barclays and Zurich. She is also the Chair of industry Gold Standard Awards and judge for the Women in Investment awards.

Contact us

T: 020 7601 1736

Latest news


07/10/2020 - The Children's Society - the value of PQM read more

We are delighted to support any initiative that recognises the value and importance of employee communications. The Pension Quality Mark does just that and we are excited to be involved. We look forward to having more of our clients having their communication programmes recognised by the Pension Quality Mark and to promote the required standard amongst our other clients going forward.
Nigel Ferrier - Executive Chairman, Ferrier Pearce